Privacy Policy
Last updated: 04 April 2026
1. Information We Collect
Personal Information: Name, email address, phone number, and delivery address when you place an order or create an account.
Usage Data: We collect information about how you use our website including pages visited, products viewed and search queries to improve our service.
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to your queries and provide customer support
- To improve our website and personalise your experience
- To send promotional communications (with your consent)
3. Data Sharing
We do not sell or rent your personal information to third parties. We may share data with payment processors (Razorpay) and shipping partners solely to fulfil your orders. These partners are bound by their own privacy policies.
4. Cookies & Tracking
We use cookies and the Meta Pixel / Google Analytics to understand website traffic and improve ad targeting. You may disable cookies in your browser settings, though some features may not work as expected.
5. Data Security
We implement industry-standard security measures including SSL encryption to protect your personal data. Payment information is handled securely by Razorpay and is never stored on our servers.
6. Your Rights
You have the right to access, correct or delete your personal data. To exercise these rights, contact us at orders@sivamsam.com.
7. Contact
For privacy-related queries, email us at orders@sivamsam.com.